LEGAL NOTICE 

Corporate name

This website was created by Lyxor Asset Management. It is managed and updated by Lyxor Asset Management, the asset management expert within the Societe Generale group.

General terms and conditions of use

This website and the information that it contains may be used on the condition that these terms and conditions of use are fully respected. The information found on this website or offered to you through this website is general and therefore cannot be considered to be adapted to your personal needs or particular circumstances.

Lyxor Asset Management has the right to modify the information on this website at any time in a discretionary manner and without prior notification. Lyxor Asset Management makes every effort to ensure that the published information is as complete, correct, accurate, and up to date as possible. Lyxor Asset Management cannot be held responsible for any errors or imperfections contained on this website or for any damages resulting from the use of this information.

Nevertheless, if it appears that published information contains errors or that information expected on this website is incorrect, Lyxor Asset Management undertakes to correct this situation as soon as possible after being notified of such imperfections. To report any errors to us, please e-mail us at: crm@lyxor.com.

Notice on products and services presented on the website

The information (data, graphics, and documents) contained on this website, although from reliable sources, does not in any way constitute investment advice. In addition, any use made of the information on this website is entirely at your own risk. If you wish to invest, contact your account manager, who will help you evaluate the products suitable for your needs and also present the potential risks to you.

By agreeing to continue to consult the site, you release Lyxor Asset Management from all present or future responsibility as to your use of this information. The information on this website is not intended to be distributed or used by any person or entity in a country or jurisdiction where such distribution or use would be contrary to the laws or regulations, or that would require Lyxor Asset Management or its subsidiaries to comply with the registration obligations of these countries or jurisdictions. It is possible that all of the products or services are not registered or authorised in all countries or available to all clients.

The data and information appearing on the website are provided for information purposes only. No information contained on the website constitutes an offer to purchase, a solicitation of sale of securities, investment advice about the purchase or sale of a security, an offer or solicitation by Lyxor Asset Management or its subsidiaries to provide investment advice or a financial, legal, tax, or investment service or to buy or sell securities or other financial instruments.

Neither Lyxor Asset Management nor any of its subsidiaries gives any guarantee or makes any declaration, express or implied, that the information provided on this website is accurate, complete, or up to date. Any investment in UCITS must be done only after having consulted the simplified prospectus/key investor information document of the fund and the annual and semi-annual reports if they are available. These documents may be obtained either from this website or directly from the management company of the UCITS concerned.

Offers and advertisements from third parties

Offers for products and services and advertisements from third parties may be published on this website in the form of banners. Clicking on one of these banners will send you to a third party website. Lyxor Asset Management assumes no responsibility for the content of the advertising or the conditions applicable to offers from third parties. They are presented on behalf of these third parties. If you wish to subscribe to such an offer or enter into any contract with such a third party in any way whatsoever, even if you have a complaint to make about such offers or advertisements, you will need to contact that third party directly.

Availability - Compatibility

Lyxor Asset Management does its utmost to ensure that no interruption affects the availability of this website but disclaims any responsibility for any damage resulting from voluntary or involuntary interruptions that may occur. Lyxor Asset Management does not offer any guarantee regarding compatibility of the files on the website with the infrastructure or your equipment. As a user, you must make sure that you have the appropriate hardware and the necessary software, including security software (firewall, antivirus).

Intellectual property rights

The user expressly acknowledges that the information and data communicated to the user are and remain the property of Lyxor Asset Management or its partners, as the website mentions. The texts, drawings, photos, images, data, corporate names and domain names, trademarks, logos, and other elements are protected by intellectual property rights.

No one may reproduce or disseminate them to the public without having first obtained the express written permission of Lyxor Asset Management, unless the laws concerning copyright and the related rights provide otherwise. As a user, you have the right to download information from this website and reproduce it for private use and disseminate it freely to family members.

If Lyxor Asset Management allows you to post your own contributions or images on the website, you cannot send works protected by intellectual property rights unless you posses these rights or all the necessary permission from the holders of the rights for use of their works on the website. By posting your contributions or photos on the website, you expressly grant Lyxor Asset Management the right to publish such contributions or photos on the website and waive the right to claim any remuneration. In any event, the user shall fully protect Lyxor Asset Management against any third party claims.

Links to websites managed by third parties

This website may contain links to websites managed by third parties. These links are placed on this website for information purposes only. Lyxor Asset Management does not in any way guarantee the content, quality, or completeness of such websites and therefore may not be held responsible for them. The presence of a link to the website of a third party does not mean that Lyxor Asset Management has entered into collaboration agreements with that third party or that Lyxor Asset Management approves the information published on such websites.

Unauthorised use of the website

As a user of this website, you undertake in particular to:

  • not use the information published on this website in an unlawful or illegal manner;
  • not use this website in such a way that the website is damaged, altered, interrupted, or rendered less effective in any way;
  • not use this website for the transmission or sending of computer viruses or for the transmission or sending of illegal or unlawful material or inappropriate material in any manner whatsoever, including but not limited to material that is offensive, obscene, or threatening;
  • not use this website in such a way that it harms the rights of a natural person, a legal entity, or an association, including but not limited to privacy and intellectual property rights;
  • not use this website to send and transmit material for promotional or advertising purposes.​

Lyxor Asset Management reserves the right to issue a formal notice to the user and/or bring civil action if its interests or those of third parties are harmed by the violation of the preceding provisions or in another way.

Password

You may need to use a password to access certain parts of the website. In that case, access to these parts without a password is strictly prohibited. If you have received such a password, it must remain confidential and secret. Any use of our services after valid identification by your password will be assumed to be your doing. Lyxor Asset Management has the right to cancel your password if the security of the website is threatened.

Responsibility

Apart from proven serious or intentional fault and a causal link with possible resulting damages, Lyxor Asset Management may not be held responsible for any damage likely to result from the use of this website or information that it contains or may be obtained through this website (particularly through the links appearing on it).

Nor can Lyxor Asset Management be held responsible for any damage resulting from technical malfunctions, interrupted access to this website, or possible adverse interferences with your system or software.

Applicable law

This website is governed by French law, and the French courts have sole jurisdiction to hear and decide any dispute that may arise in relation to this website.

Claim management policy
General information and principles
Lyxor Asset Management has implemented a mechanism for managing claims intended for the efficient, transparent, and harmonised processing of its clients’ claims, in accordance with the applicable regulations.

Definition of claim
A claim refers to a declaration of the client’s discontent towards the professional. A request for information or an opinion, clarification, service, or benefit is not a claim. In particular, requests and claims may pertain to the management, portfolio performance, pricing aspects, legal documentation or any element relating to the provided service.
 

Processing of claims within Lyxor Asset Management
The claim may be made by post, telephone, or e-mail or with the client’s usual contact person.
Claims by post must be sent to: Lyxor Asset Management - Direction du service clients, 17 cours Valmy, 92987 Paris La Défense Cedex.
Claims by telephone are recorded at the telephone extensions of the client support staff.
Claims by e-mail must be sent, depending on the clients, as follows:
For clients intermediated through distributor networks, please contact your distributor directly.
Lyxor Asset Management undertakes to:

  • acknowledge receipt of all claims that it receives within a maximum period of 10 days except where the response can be made within this period.
  • respond to claims within a maximum period of two months from the date of their receipt by Lyxor Asset Management.
  • keep the client informed, if this period cannot be respected, of the progress of the processing of the claim and the special circumstances that justify the inability to comply with this period.

Mediation by the AMF (French financial markets authority)

The AMF has a Mediator to whom any interested natural person or legal entity can bring an individual dispute within the Mediator’s remit, namely financial investments.

You may send a letter by post to the following address:
Médiateur de l’AMF, Autorité des marchés financiers, 17 place de la Bourse, 75082 PARIS CEDEX 02

A mediation request form is available online at the AMF website (www.amf-france.org).